Luxury Sales Coordinator

Job description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Desired profile

Qualifications :

JOB SUMMARY

Responsible for assisting managers and internal & external customers in the domestic, international, group and transient markets, providing support in achieving the department's goals and objectives. Supports overall sales objectives by acting as a liaison among GSO Global Account Director, Global Account Executive, luxury hotel sales associates and customers. The position can be remote.

CANDIDATE PROFILE

Education and Experience Preferred
·  High School-year degree from an accredited university in High School Graduate or equivalent, must be computer literate. Preference for candidate with college degree
·  Excellent communication skills (written and oral)
·  Typing 55 words per minute accurately
·  Able to answer multiple calls according to luxury standards
·  Previous work experience in a sales and marketing environment, preferably at a hotel or travel company

CORE WORK ACTIVITIES

·  Build and maintain good relations with each hotel sales department.
·  Perform all administrative sales and customer service support as needed.
·  Maintain a working knowledge of computer systems.
·  Maintain proficiency in computerized booking system (salesforce.com, Delphi and ISAC) to input booking information and run requested reports.
·  Coordination of client reservation requests, favors, etc. directly with hotels.
·  Assist in the planning, execution and billing of tradeshows and customer events (as needed).
·  Request and apply core data requirements in database.
·  Assist in travel plans and scheduling for managers.
·  Field and prioritize all incoming group inquiries, and distribute to appropriate hotel (s).
·  Assist in facilitating communication with the customer
·  Answer and direct incoming phone calls in a pleasant manner within 2 rings, and in accordance with luxury standards.
·  Own special projects, when applicable.
·  Anticipate and respond to all customer needs within a timely manner.
·  Attend and participate in GSO Line up.
·  Handle internal and external guest opportunities by following instant pacification procedures ensuring guest satisfaction.
·  Promote positive relations with guests and employees.
·  Maintain good relations with counterparts at other hotel companies and promote all Luxury Brands whenever possible.
·  Maintain strong and collaborative working relationships with all members of the Global Sales Offices
·  Compose copy and email documents when required.
·  Produce defect-free correspondence, both hard copies and electronic.
·  Maintain thorough working knowledge of the phone/communications systems and make adjustments to the system when necessary.
·  Maintain sales work files and correspondence in orderly fashion.
·  Assist with additional office lateral service whenever necessary.
·  Complete other projects and reports as required needed or assigned.

·  Ability to identify, communicate and organize priorities.
·  Ability to effectively communicate information and respond to questions from groups of managers, customer, hotel personnel and the general public.
·  Strong organizational skills and attention to detail.
·  Maintain high level of knowledge in reference to the seven luxury brands.
·  Maintain complete knowledge of and comply with all GSO policies and procedures.
·  Ensure that processes meet Ritz-Carlton standards in terms of consistency and standardization.
·  Ability to effectively us the Internet and Intranet.
·  Ability to calculate figures and amounts such as discounts, interest and commissions.
·  Ability to manage electronic real time communication channels.
·  Ability to prioritize workloads with frequent interruptions and show good use of time management.
·  Ability to be flexible and exercise sound judgement and decision-making with urgency if necessary
·  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
·  Ability to multitask and manage multiple projects with ease.
·  Ability to work effectively with both internal/external customers.
·  Work effectively in a team environment as well as independently
·  Dependable/trustworthy.

MANAGEMENT COMPETENCIES
Leadership
·  Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
·  Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
·  Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
·  Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents Marriott in alignment with its values.
Managing Execution
·  Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
·  Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
·  Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
·  Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
·  Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with Marriott's Spirit to Serve.
·  Global Mindset - Supports associates and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures associates are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
·  Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
·  Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Personal Expertise
·  Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
·  Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
·  Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
·  Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
·  Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
·  Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
·  Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
·  Reading Comprehension – Understands written sentences and paragraphs in work related documents.
·  Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.