Luxury Retail Specialist

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary :
Dorado Beach, a Ritz-Carlton Reserve

The retail specialist is responsible for providing and maintaining exceptional guest experience, generating sales, merchandising products while supporting the property retail manager in day to day operations of a single retail store. The ideal candidate must be highly professional and motivated with knowledge of Luxury Retail.

Responsibilities:

Guest Experience:

Greet guests when they enter the store.

·
Provide exceptional and consistent guest experience.

·
Maintain awareness of merchandise of all stores.

·
Drive to meet and exceed stores daily goals.

·
Assist guest with any accommodation needs within the property.

·
Answer all customer inquiries and provide product information for guests.

·
Complete guest's purchases including all payment types, returns, refunds and exchanges.

Visual Standards and Operational Excellence:

·
Complete opening and closing checklist for the store.

·
Maintain Ritz - Carlton Reserve Brand standards by ensuring a well-organized, clean and organized sales floor, cash wrap and storage room.

·
Execute all visual directives to ensure the store is set properly and timely.

·
Restock items as necessary, check expirations dates and discard expired items.

·
Conscience of all loss prevention procedures and shrink activities.

·
Verify customer identification as required.

·
Maintain appropriate cash level in cash drawer.

·
Ensure all company money and receipts are turned in and verify all end of day deposits / cash drops.

·
Monitor activities to prevent losses due to merchandise theft and damage.

·
Report accidents, injuries and unsafe work conditions to retail manager or loss prevention department.

Individual Professional Excellence:

·
Follows all company policies and procedures.

·
Ensures uniform and personal appearance are clean and professional.

·
Maintain confidentiality of proprietary information and protects company assets.

·
Welcome and acknowledge all guests in accordance with company standards.

·
Assist individuals with disabilities and thanks guests with genuine appreciation.

·
Speaks with others using appropriate language and answers the telephone using appropriate etiquette.

·
Develop and maintain positive working relationships with others.

·
Comply with quality assurance expectations and standards.

·
Reach, bend, twist, pull and stoop; move, lift or carry objects weighting less or equal than 10 pounds.

·
Stand, sit, or walk for extended period of time.

·
Perform other reasonable job duties as requested by supervisors.

Qualifications:

·
Minimum of High School education or equivalent.

·
Minimum of 1-3 years of experience in Retail or Luxury Hospitality preferred.

·
Strong Knowledge of Luxury Retail and Local Artisanery

·
Enjoys engaging with customer emotionally and loves to sell.

·
Demonstrated ability to work in a teamwork environment.

·
Ability to work flexible schedules to meet needs of guests and the business, including holidays and weekends.

·
Must be a Luxury Hospitality enthusiast.

Desired profile

Qualifications :

Job Summary

Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Summary Dorado Beach, a Ritz-Carlton Reserve:

The retail specialist is responsible for providing and maintaining exceptional guest experience, generating sales, merchandising products while supporting the property retail manager in day to day operations of a single retail store. The ideal candidate must be highly professional and motivated with knowledge of Luxury Retail.

Responsibilities:

Guest Experience:

· 
Greet guests when they enter the store.

· 
Provide exceptional and consistent guest experience.

· 
Maintain awareness of merchandise of all stores.

· 
Drive to meet and exceed stores daily goals.

· 
Assist guest with any accommodation needs within the property.

· 
Answer all customer inquiries and provide product information for guests.

· 
Complete guest's purchases including all payment types, returns, refunds and exchanges.

Visual Standards and Operational Excellence:

· 
Complete opening and closing checklist for the store.

· 
Maintain Ritz - Carlton Reserve Brand standards by ensuring a well-organized, clean and organized sales floor, cash wrap and storage room.

· 
Execute all visual directives to ensure the store is set properly and timely.

· 
Restock items as necessary, check expirations dates and discard expired items.

· 
Conscience of all loss prevention procedures and shrink activities.

· 
Verify customer identification as required.

· 
Maintain appropriate cash level in cash drawer.

· 
Ensure all company money and receipts are turned in and verify all end of day deposits / cash drops.

· 
Monitor activities to prevent losses due to merchandise theft and damage.

· 
Report accidents, injuries and unsafe work conditions to retail manager or loss prevention department.

Individual Professional Excellence:

· 
Follows all company policies and procedures.

· 
Ensures uniform and personal appearance are clean and professional.

· 
Maintain confidentiality of proprietary information and protects company assets.

· 
Welcome and acknowledge all guests in accordance with company standards.

· 
Assist individuals with disabilities and thanks guests with genuine appreciation.

· 
Speaks with others using appropriate language and answers the telephone using appropriate etiquette.

· 
Develop and maintain positive working relationships with others.

· 
Comply with quality assurance expectations and standards.

· 
Reach, bend, twist, pull and stoop; move, lift or carry objects weighting less or equal than 10 pounds.

· 
Stand, sit, or walk for extended period of time.

· 
Perform other reasonable job duties as requested by supervisors.

Qualifications:

· 
Minimum of High School education or equivalent.

· 
Minimum of 1-3 years of experience in Retail or Luxury Hospitality preferred.

· 
Strong Knowledge of Luxury Retail and Local Artisanery

· 
Enjoys engaging with customer emotionally and loves to sell.

· 
Demonstrated ability to work in a teamwork environment.

· 
Ability to work flexible schedules to meet needs of guests and the business, including holidays and weekends.

· 
Must be a Luxury Hospitality enthusiast.