Guest Arrival Expert - Luggage Porter

Job description

Do you have a passion for providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a  Luggage Porter (Guest Arrival Expert)  to join our team. 

As Luggage Porter (Guest Arrival Expert) you will:

Be a key member of the Concierge and Front of House team within the hotel, reporting to the Head Concierge. You are the face of the hotel and are here to welcome and give a positive arrival and departure experience. It is your job to ensure that great memories are created for all our guests during their whole stay. While the guests will be spending their stay in and around the hotel, it is the personal interactions they will mostly remember and this is central to your role.

As a member of the Concierge team, you play a proactive role in welcoming guests and using the guest's name whenever possible. Collaboration with other departments is key to making the guests' stay as comfortable as possible.

Key Tasks you will carry out:

·  Greet and escort guests to rooms.
·  Open doors and assist guests/visitors entering and leaving property.
·  Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
·  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
·  Transport guest luggage to and from guest rooms and/or designated bell area.
·  Assist with luggage storage and retrieval.
·  Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
·  Supply guests with directions.
·  Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
·  Communicate parking procedures to guests/visitors.

In general you will follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

What we’re looking for:

You will have previous experience of working as a Luggage Porter or similar role.

Personality is the key to our roles, as is a genuine passion about people. You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth. Excellent command of the English language is required. We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.

If this sounds like you we would look forward to hearing from you!

In return for your hard work, we give you…

·  Service Charge
·  Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
·  £5 breakfast when staying in any of our European hotels
·  Discounted food & drink in restaurants and bars at Marriott International hotels
·  Discounts for your friends and family
·  28 Holiday days (increasing with length of service)
·  Paid breaks and free meals on duty
·  Employee Assistance Program
·  Company Pension Scheme
·  Cycle to Work and EyeCare schemes
·  Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
·  Wellness and mental health programmes
·  Amazing staff parties & activities
·  Length of Service and monthly recognition awards and gifts
·  World class training and development
·  Unlimited career opportunities (internationally and locally)
·  …and much more

Where you will work:

Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower's 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.