Lounge Host/Hostess - The Park Room, JW Marriott Grosvenor House

Job description

Be part of our award-winning team at one of Europe’s most iconic and prestigious five star hotels

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanour do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

Opened in 1929 and frequented by royalty and celebrities, historic Grosvenor House offers a world class experience for guests and associates alike.

What you’ll do as our newly appointed Host/Hostess:

·  Greet guests with a warm welcome upon arrival and be the face of the restaurant
·  Guide guests through the dining rooms, ensure they are seated comfortably and managed in orderly manner
·  Handle all guest interactions with the highest level of professionalism
·  Monitor dining rooms for seating availability, service, safety, and well being of guests
·  Answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings.
·  Understand layout, floor plan and different seating styles based on group size and demographic
·  Work together with the management and other members of staff in order to ensure top quality service delivery to guests
·  Oversee the correctness of bill postings and received payments
·  Maintain cleanliness of work areas throughout the day

Hostess rewards and lifestyle benefits:

·  A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
·  Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
·  Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
·  £11.45 per hour + Service charge (approx £500 per month)
·  20% off across food and beverage outlets in Marriott properties worldwide
·  28 days holiday (inclusive of Bank Holidays)
·  Recognition programmes and associate awards to appreciate outstanding talent
·  Wellbeing and community engagement activities on and off property
·  Bike Scheme and Travel Ticket Loan available for all associates
·  Workplace Pension Scheme
·  Meals on duty
·  Uniform provided and laundered free of charge
·  World class training and development programmes tailored to enhancing your skills and help you grow
·  Work alongside talented, award winning and experienced hospitality professionals

What we’re looking for:

·  A warm demeanor and service-oriented personality
·  A team-player attitude
·  Positive outlook and dependability
·  Good understanding of restaurant daily routine

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.