Loss Prevention Manager- Protea Hotel Fire & Ice! by Marriott® Pretoria Menlyn

Job description

Job Title: Loss Prevention Manager

Department: Security / Risk / Operations
Industry: Hospitality
Reports to: General Manager / Director of Operations
Location: Pretoria Menlyn

Job Purpose

The Loss Prevention Manager is responsible for protecting the organization’s people, property, assets, and brand by developing, implementing, and managing effective loss prevention, security, and safety strategies. This role ensures compliance with legal, safety, and company standards while minimizing financial and operational risks within the hospitality environment.

Key Responsibilities 1. Security & Asset Protection

·  Develop and enforce comprehensive loss prevention and security programs for the property.
·  Prevent theft, fraud, vandalism, and misuse of company assets (cash, inventory, equipment, data).
·  Oversee physical security systems including CCTV, access control, alarms, and key management .
·  Conduct regular security patrols, inspections, and risk assessments.

2. Safety & Risk Management

·  Ensure compliance with health, safety, fire, and emergency regulations .
·  Develop and maintain emergency response procedures (fire, evacuation, medical, crime).
·  Lead investigations into accidents, incidents, injuries, and safety breaches.
·  Partner with HR and Operations to reduce workplace injuries and liability exposure.

3. Investigations & Incident Management

·  Investigate internal and external incidents including theft, fraud, misconduct, guest complaints, and safety violations.
·  Prepare detailed investigation reports with findings, evidence, and recommendations.
·  Liaise with law enforcement, insurance providers, and legal teams when required.
·  Maintain accurate incident logs and case documentation.

4. Team Leadership & Training

·  Recruit, train, schedule, and supervise Loss Prevention/Security Officers.
·  Conduct regular training on security awareness, fraud prevention, safety, and customer service.
·  Ensure the team maintains a professional, service-oriented approach aligned with hospitality standards.
·  Evaluate staff performance and recommend corrective or disciplinary actions when necessary.

5. Policy Development & Compliance

·  Develop and update loss prevention policies, SOPs, and security procedures.
·  Ensure compliance with company policies, labor laws, and hospitality regulations.
·  Conduct compliance audits and implement corrective actions.
·  Monitor cash handling controls, inventory procedures, and internal controls.

6. Guest & Employee Experience

·  Balance security requirements with exceptional guest service .
·  Address guest safety concerns professionally and discreetly.
·  Build strong working relationships with department heads to support operational goals.

Key Performance Indicators (KPIs)

·  Reduction in theft, shrinkage, and fraud losses
·  Incident response time and resolution effectiveness
·  Safety audit and compliance scores
·  Accident and injury reduction rates
·  Quality and accuracy of investigation reports

Required Qualifications

·  Diploma or Degree in Security Management, Risk Management, Criminal Justice, Hospitality Management, or related field
·  2-3 years’ experience in loss prevention, security, or risk management (hospitality experience preferred)
·  Proven experience managing teams
·  Strong knowledge of safety legislation, security systems, and investigation techniques

Skills & Competencies

·  Strong analytical and investigative skills
·  Excellent leadership and people management abilities
·  High levels of integrity, discretion, and professionalism
·  Ability to remain calm and decisive under pressure
·  Excellent communication and report-writing skills
·  Customer-focused approach suitable for a hospitality environment

Working Conditions

·  Shift work, including nights, weekends, and public holidays
·  On-call availability for emergencies or major incidents
·  High level of visibility across hotel.

Optional: Job Level

·  Middle to Senior Management. 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.