Lobby Ambassador - Full time
AUSTRALIA Hotels - Restaurants
Job description
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas.
Department
Working within our friendly and professional Front Office Team, this position reports to the Front Office Manager.
Responsibilities include and are not limited to:
· Providing all guests at the resort with a superior, personalized and memorable experience by greeting and assisting guests with any query/requirements in a professional and timely manner
· Interact with guests in the hotel lobby. Provide support with line-ups, check in, check out, porter services, driveway welcome.
· Taking ownership for any guest issues or queries and working collaboratively with the rest of the Front Office team and other areas of the resort to resolve them in a timely and effective manner
· Handling telephone queries professionally and in line with resort requirements
· Ensure the guest's privacy is maintained at all times
· Ability to work flexible rosters including weekends
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The successful applicant will have:
· A positive ‘can-do’ attitude
· A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
· A collaborative and open communication style
· Experience of working with a Property Management System – preferably Opera (mandatory)
· High school certificate or equivalent qualification (required) with Tertiary qualifications (desirable)
· Experience in similar role within an international standard 4- or 5-star Hotel (desirable)
·
Enjoy the benefits of unlimited career opportunities, free on-site car parking, uniforms provided and laundered, discounted meals, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it’s a lifestyle. Be your best. Grow your career with Marriott, where you don’t just work – you belong.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.