Linen/Uniform room supervisor – Laundry Westin

Job description

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at https://www.marriott.com/marriott-brands.mi Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Housekeeping Department is responsible for planning, organizing and executing the activities of departments which control the flow of available guestrooms for sale in the hotel. The cleanliness of the entire hotel and much of a guest's overall impression of the hotel is related to Housekeeping and therefore the responsibility of all the staff involved. According to study conducted by Lieberman Research Group in 2004 the highest level of importance in selecting a hotel is cleanliness with a 95% ranking.

Job responsibilities will include, but not limited to the following:

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Manage overall daily operations of the Linen Room.

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Complete inventory of uniforms/linen to be taken at regular intervals.

· Ensure quality controls are in place for all linen uniform processes, rejecting any exceptions.
· Responsible for maintaining cleanliness of the linen/ uniform area.
· Assist the Laundry Manager on his day today duties.
· Oversee the loading of carts and place accurately as requested.
· Oversee in getting filled linen carts to designated areas.
· Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.
· Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).
· Report to Laundry Manager in case any uniforms need to be discarded or replenished.
· Ensure that linen and uniforms are properly stored and recorded.
· Ensure that the proper procedure is followed when linen or uniform needs to be discarded.
· Ensure that all uniforms are ready for special events as well as for any seasonal events.
· Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.
· Receive records and oversee sorting of clean uniform from laundry and arrange them properly on the shelves and racks.
· Ensure team members adhere to all Health and Safety Regulations.
· Keep and update the Laundry / linen productivity report on a daily basis.
· Take linen/uniform which is spotted out and place separate for re-washing or special treatments.
· Any linen/ uniform which is torn is placed separately and returned to the Linen room for repair.
· Keeps linen for all different departments separate.
· Issue linen to Food & Beverage outlets as per requisitions.
· Issue uniform to all employees and maintain uniform records.
· Oversee the issuing of linen via hotels requisition system.
· Check all uniform for any loose buttons and hems and give to the tailor for mending.
· Attends and participates in in-service education classes, on-the-job training programs, etc.
· Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.
· Recommends equipment, linen and chemical purchasing needs to Department Head in budget preparation.
· Assists in standardizing the method in which laundry tasks will be performed.
· Makes recommendations to the Laundry Manager / Executive Housekeeper.
· Manage customer service issues quickly and effectively.
· Responsible for proper running of equipment and proper amounts of chemicals.
· Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.
· Assists in the recruitment and selection of laundry personnel.
· Assigns schedules and duties to laundry staff as per business needs.
· Assists in determining staffing requirements necessary to meet the Laundry Department's needs.
· Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management.
· Comply with lost and found policy of the hotel.
· Attend all training sessions as required.
· Demonstrate pride in the workplace with a high level commitment.
· Encourages two way communications, confirms the message has been understood and seeks feedback.
· Must possess good leadership skills to lead team through team spirit.

Desired profile

Qualifications :

To move into this position, you should have

·  Tenure in current position minimum one year
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Intermediate or Equivalent or Diploma or vocational training in hospitality . Computer literacy in using ms office along with experience in using inventory management software and Hotel Management systems like Opera.

·  Minimum 4 years' experience in 5 stars' hotels
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Good English language skills and commanding power.

·  Physically fit to lift or move heavy objects.
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Able to work in all morning, afternoon and night shifts.

·  Flexible about duty offs.
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Able to maintain appropriate, formal grooming, attire and jewelry policy.

·  Able to work on weekends and holidays.
·  Able to interact with the guests.
·  Honesty.
·  Positive attitude.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.