Leisure Receptionist 24 hours per week

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

JOB SUMMARY To provide a high level of service and customer care to all Leisure Club customers whilst maintaining an accurate booking system to achieve maximum guest and member satisfaction and the smooth running of the department.


Experience:
·  Previous experience in a similar operation (preferred)
·  Previous experience of a front desk system (preferred)
Skills and Knowledge
·  Strong Communication skills (verbal, listening, writing)
·  High Standard of personal hygiene and appearance
·  Presentable, friendly, articulate
·  Able to work alone and within a team
·  Must be Customer Focused
Education or Certification
·  NVQ/BTEC in front desk operations (desirable)
COMPETENCIES ECIFIC DUTIES

·  To deal with advance reservations, taking bookings and special requirements. To achieve optimum utilization of facilities
·  Operate Systems and deal with messages and enquiries when required, to the company standard
·  To welcome guests on arrival to required standard, and ensure their details are entered into the computer correctly and efficiently
·  To promote the Leisure Club ambience for members and visitors to increase the appeal of the Leisure Club. To help organize and co-ordinate Leisure Club social activities
·  To liaise with the Leisure Manager on a regular basis in regard to any administrative or special duties. Attend team meetings when required.
·  To ensure that a high level of customer care is maintained at all times, especially when under pressure.
·  To adhere to Leisure Club rules at all times.
·  To ensure that cashing up procedures are adhered to at all times ensuring that all money and charges are correctly balanced, security checks are made accordingly to Company procedures.
·  Ensure cleanliness of area (guest sees first impression) and to take ownership of reception.
·  Required to check changing areas on a regular basis
·  Regular cleaning of the changing areas will be required.
·  Monitoring of reception policies and procedures and to work directly with Leisure Manager.
·  Ensure the best quality service advice and information is available.
·  Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking
procedures are followed along with all local and Marriott policies and procedures.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.