Leisure Operations Supervisor

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Desired profile

Qualifications :

Job Summary

The following are specific responsibilities and contributions critical to the successful performance of the position:

Responsible for maintaining operational procedures within the leisure club. Oversee the service standards at reception as well as the changing areas and plant areas.

To ensure that entry into The Leisure Club by members showing membership card other persons must sign in as a guest, prospective member or visitor must also fill out enquiry card; to collect the current fees as per the appropriate tariff.

To book assessments and programs for members, with efficiency both in person and on the telephone; to effectively administer cancellations, re-bookings and no-shows; pass on messages to all members of the team.

To likewise administer bookings for other facilities which may be present in the club, these may include: Personal Training

To input new memberships through the membership system, or to gain advice from the Membership Department.

Use every opportunity to interact with members, offering them advice, coaching and encouragement as much as possible.

To assist in show-rounds for prospective members and to take applications from them, following the appropriate procedures.

To receive and administer Lost Property.

To ensure that correct telephone procedures are always followed and that a pleasant and efficient service to members, guests and visitors is maintained as a priority. (For example, to answer the telephone within 3 rings; to stand when greeting members, smile and make eye contact).

To keep the Reception area clean, tidy and fresh at all times.

To be a positive member of a team of people in the Leisure Club.

To follow beginning and end of shift procedures.

To be familiar with the Company and Leisure Club conditions of Membership, including Rules and Regulations, Hours of Operation, Tariffs, and to ensure as far as possible that Members, Guests and Visitors comply with these.

To ensure that a current copy of these General Rules and Conditions of Membership are kept in Reception and available to members.

To be familiar with, and apply, Reception procedures particularly applying to Computer, Till and Entry/Exit Systems.

To liaise with other staff and undertake other tasks as required by The Leisure Club Management.

To liaise with other staff and undertake pool testing as per the Marriott Swimming Pool Safety Manual.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.