Leisure Club Supervisor - London Marriott Regents Park

Job description

POSITION SUMMARY

We are looking for a passionate Leisure Club Supervisor to join our amazing team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

Perks you deserve.

You’ll be supported in and out of the workplace through:

·  Discounts on hotel rooms, gift shop items, food and beverage
·  Learning and development opportunities
·  Recognition programs
·  Wellbeing programs
·  Encouraging management
·  Team-spirited colleagues

What you’ll do

·  Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
·  Answer questions about available services, general property information and amenities
·  Answer, respond to and process all guest calls, messages, questions or concerns.
·  Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
·  Inspect work areas and tools/equipment to ensure conformance to company standards.
·  Notify Engineering of spa/salon maintenance and repair needs.
·  Monitor and stick to time schedule throughout the day.
·  Complete requisitions for additional products, supplies, or equipment.  
·  Assist management in hiring, training, scheduling, and motivating and coaching employees
·  Report accidents, injuries, and unsafe work conditions to manager.
·  Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
·  Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

What we’re looking for

·  A warm, people-oriented demeanour
·  A team-first attitude
·  Positive outlook and outgoing personality
·  Flexibility, problem-solving skills, and multi-tasking ability
·  The ability to stand, sit or walk for extended periods of time across a work shift.

LONDON MARRIOTT REGENTS PARK

London Marriott Hotel Regents Park offers everything you need to experience England’s capital city in style. Ideally situated in Northwest London, just steps from Regent’s Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we’ll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.