Learning & Development Coordinator, Instructional Design & Implementation, EMEA - London or Eschborn or Dubai or South Africa

Job description

Position Summary

As a key member of the EMEA Learning & Development team, the Learning & Development Coordinator – Instructional Design & Implementation plays a pivotal role in designing, implementing, and evaluating impactful learning experiences across the region. This includes developing engaging digital content, designing blended learning programs, and applying instructional design principles to enhance learner engagement and retention.

The role collaborates closely with property and above-property teams to coordinate training initiatives, manage learning systems, and ensure seamless implementation aligned with business objectives. Responsibilities also include supporting reporting, virtual facilitation, and content development.

Success in this role requires strong organizational skills, fluency in learning systems, and a proactive, detail-oriented approach. Occasional travel may be required.

Scope

·  Location: London or Eschborn or Dubai or South Africa
·  Language Requirements: Fluent in English (spoken and written); proficiency in Arabic or a European language is an advantage

Key Responsibilities

Design & Implementation Support

·  Support the design, implementation, and evaluation of L&D programs aligned with business strategies across disciplines and markets
·  Collaborate with property and above-property teams to assess learning needs and recommend appropriate solutions
·  Coordinate multiple learning initiatives, ensuring timelines, logistics, and quality standards are maintained
·  Assist in the development and rollout of new tools, platforms, and processes to enhance learning efficiency
·  Conduct regular quality checks and updates of implemented projects and learning resources
·  Design and develop engaging e-learning modules using tools like Articulate, Adobe Captivate, or Synthesia
·  Apply instructional design principles to create learner-centric content tailored to diverse audiences

Learning Delivery & Facilitation

·  Schedule and coordinate trainings including bookings, invites, waitlists, and post-assessments
·  Facilitate virtual and live workshops, incorporating interactive elements and digital tools to enhance engagement

Systems & Reporting

·  Administer learning management systems to monitor training completions and manage task workflows
·  Produce and interpret learning data reports to support stakeholder insights and decision-making
·  Demonstrate proficiency in LMS platforms to ensure accurate data handling
·  Partner with cross-functional L&D teams to troubleshoot system queries and resolve reporting discrepancies
·  Utilize LMS analytics to assess learner engagement and measure program impact

Stakeholder Engagement

·  Address inquiries and provide support to property and above-property teams on L&D-related projects
·  Act as a point of contact for assigned stakeholders and learning projects
·  Assist in assessing learning needs and contribute to the design and implementation of effective solutions
·  Collect, analyze, and share learner feedback to inform continuous improvement

Project & Resource Management

·  Support development and updates of L&D resources and programs
·  Review and respond to queries from the L&D Community and redirect as needed
·  Support other projects and activities across L&D disciplines
·  Maintain and update content libraries, templates, and design standards

Candidate Profile

Education & Experience

·  Bachelor’s degree in Human Resources, Learning & Development, Hospitality, Business Administration, or related field
·  3+ years of progressive experience in Human Resources and/or Learning & Development
·  Previous operational hotel experience is desirable
·  Certification in instructional design or e-learning development is an advantage
·  Portfolio of digital learning projects is an advantage

Skills & Competencies

·  Proficient in Microsoft Office, LMS platforms, and e-learning authoring tools
·  Strong proficiency in Microsoft Office and digital learning tools (e.g., Articulate, Synthesia, Adobe, Canva, LMS platforms)
·  Skilled in designing learning experiences using adult learning principles and instructional frameworks
·  Ability to manage multiple concurrent initiatives
·  Strong written and verbal communication across diverse audiences
·  Adapts solutions to a diverse, multinational workforce
·  Ability to interpret data to improve learning outcomes and inform design decisions

Why Join Marriott International?

At Marriott, you’ll be part of a global community committed to growth, inclusion, and innovation. Join our Learning & Development team and help shape the future of learning across EMEA. With our expansive hotel portfolio and commitment to excellence, you’ll have the tools and support to thrive.

Bring your creativity and instructional design expertise to the world stage. Apply today and make your mark with Marriott International.

Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in Europe 2025 by Great Place to Work®.  This a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.