Laundry Manager

Job description

Job Number 24078830
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The incumbent in the position is responsible for managing the laundry department in order to meet hotel business requirements whilst ensuring the highest quality of laundry services . This department includes the following sections:  laundry, linen and uniform.

CANDIDATE PROFILE 

·  Plan and coordinate all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements and The Ritz-Carlton Standards. 
·  Check the cleaning of guest and staff clothes, uniforms and linen of the hotel in order to meet the The Ritz-Carlton Quality Standards and take corrective actions when necessary.
·  Coordinate and guide direct subordinates and double check the schedule of the whole staff.
·  Verify the laundry equipment on a regular basis to ensure proper functionary. 
·  Train staff and supervisors of the Laundry Department in order to meet training needs. 
·  Oversee all laundry’s expenses to be in line with budget without jeopardizing the quality of laundry services.
·  Keep up to date a list of requests for linen and uniforms for each department so that they are in line with their budget.
·  Prepare and organize the monthly linen inventory, write a report and ensure replacement which is necessary.
·  Prepare the yearly budget for the valet shop/ hotel guest laundry and strive to increase its revenue. 
·  Handle guest complaints and give further instructions to the staff if needed to ensure customer satisfaction.
·  Assist in the preparation of the annual laundry budget and manning guide.
·  Keep abreast of all new equipment and new cleaning products and evaluate their quality. 
·  Conduct performance appraisals of designated staff as required.

Leadership

·  Building teamwork
·  Developing others
·  Motivating others
·  Planning organization
·  Problem solving and decision making

Task Achievement

·  Adaptability and flexibility
·  Concern for quality
·  Influence
·  Initiative
·  Innovation
·  Managing performance
·  Results oriented

Relationships

·  Teamwork/cooperation
·  Interpersonal skills
·  Customer service orientation

Technical Competencies

·  Operational knowledge of laundry equipment (washing machine, dry cleaner, pressing machines).
·  Knowledge on how to clean different fabric materials.

Individual Characteristics

·  Analytical thinking
·  Integrity
·  Stress management

Education and Experience

·  3 to 5 years' experience in a laundry management position, preferably in a 4 or 5 star hotel.
·  Equivalent of a College Diploma in any related field such as Administration or Hotel Management.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.