Kitchen Steward Supervisor

Job description

POSITION SUMMARY

We are hiring for a Day Shift Stewarding Supervisor

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

·  Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
·  World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
·  Work alongside some amazing talent - award winning, experienced hospitality professionals
·  Discounted room nights & food and beverage.
·  Complimentary laundry, free meals on duty
·  Access to fabulous and flexible benefits to help you in and out of work
·  Eligible for service charge

Managing Day-to-Day Operations

·  Orders necessary supplies and verifies workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
·  Schedules events, programs, and activities, as well as the work of others.
·  Monitors the inflow of ordered materials and the maintenance of current materials.
·  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
·  Supervises dishroom shift operations.
·  Performs all duties of utility employees as necessary.
·  Maintains all equipment, china, glass and silver and verifies adequate cleaning of each.
·  Coordinates banquet plating and food running with Banquet Chef and Banquet Maitre'd.
·  Operates and maintains all department equipment and reports malfunctions.
·  Trains staff in proper breakdown procedures for banquets, restaurants, room service and employee cafeteria.
·  Conducts china, glass and silver inventories.
·  Purchases appropriate supplies and manage inventories according to budget.
·  Interacts with vendors and Health Department representatives as required.
·  Verifies employees maintain required food handling and sanitation certifications.
·  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
·  Participates in the scheduleing of employees to business demands and for tracks employee time and attendance.
·  Assists in payroll administration.
·  Verifies compliance with all Food & Beverage policies, standards and procedures.
·  Inspect supplies, equipment, and work areas in order to verify efficient service and conformance to standards.
·  Maintains inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Supervising the Stewarding Team

·  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
·  Supervises employees and all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
·  Monitors employee productivity.
·  Serves as a role model to demonstrate appropriate behaviors.
·  Participates in activities to achieve and exceed performance goals, budget goals, team goals, etc.
·  Encourages and builds mutual trust, respect, and cooperation among team members.
·  Conducts regular on-going communication with employees to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.
·  Participates in the supervises of department's controllable expenses to achieve or exceed budgeted goals.
·  Understands the impact of departments operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

·  Attends meetings and communicates with executives, peers, and subordinates as an effort to improve quality of service.
·  Spervises day-to-day operations, verifies the quality, standards and meeting the expectations of the customers on a daily basis.
·  Empowers employees to provide excellent customer service.
·  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

·  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
·  Participates in recruiting, interviewing, hiring, and promoting employees in the organization.
·  Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
·  Participates in the employee performance appraisal process, providing feedback as needed.
·  Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
·  Participates in employee progress discipline procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.