JW Marriott Grosvenor House London - Voyage Program - Rooms Operations

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Desired profile

Qualifications :

Voyage Programme – Room Operations

United Kingdom

BE BOLD IN YOUR AMBITIONS. WE ARE.

Ambitious and keen to learn? Ready to tackle the challenge of a lifetime with an iconic hotel brand? Then you're precisely the type of person who will excel in our Global Leadership Development Programme. We're looking for recent and upcoming graduates to establish themselves as the future of our 30 hotel brands. Join us as one of our ‘Voyagers' on a paid 12-18 month training programme, and you'll learn from the best in the sector, in a much-loved and well-respected organisation. Carving out a varied and thrilling career, you'll be privy to the types of opportunities that will elevate your potential exponentially – and with hotels in more than 120 countries, there really is no saying what the future holds for you.

The role

As a member of our Rooms Operation team, you'll develop a first-hand knowledge of the guest experience from first contact through to check-out and beyond. Combining discipline-specific training with a leadership-focussed curriculum, you'll learn in one of our UK hotels, not a classroom. Benefitting from mini rotations across the team, you'll have access to our senior leaders and coaches, getting a first-hand understanding of how we set international standards for excellence. And with industry-leading support via customised technology plus social collaboration tools allowing you to network with colleagues globally, you'll always have someone to bounce ideas off.

The remit

With an overall focus on delivering a consistently incredible guest experience, we'll share our encyclopaedic knowledge of what makes our guests return to us time and time again. Immersing you in this fascinating world from your very first day, you'll form part of the supervisory team, developing an insider knowledge of front office, guest relations, reception and housekeeping. From the specifics of managing each shift and room inventory management through to guest metric improvement projects, payroll, team recruitment and motivation, we'll provide you with the expertise you need to take on a senior-level role with us once you've completed the programme.

The brand

Our award-winning leadership programme is just a taste of what we have achieved – and what we will continue to achieve. Boasting more than 7000 international hotels, we put our talented people at the heart of everything we do. They're the reason we're consistently ranked in the top 10 for service, so we embrace their opinions and we encourage them to share their thoughts – working together to create a collaborative atmosphere that results in a seamless guest experience.

What you'll bring

A passion for learning and a willingness to get stuck-in are at the top of our ‘must-have' list. You'll also champion innovation, and you'll be quick to come up with creative solutions to problems that might not have an obvious answer. Ready to share initiatives and ideas via your Voyage project, you'll be keen to take on special projects that will make the most of your new skills. On a practical level, you will have graduated from a university or hotel school within the last year, or you will be due to graduate before September 2020. You will also have the right to work in the UK, and you will have exceptional written and verbal communication skills. As a team-player who is highly organised, it would be beneficial if you have previous experience of working within a hospitality environment.

What you'll get in return

This is a valuable chance to not just take on a job that you enjoy, but a career that you will love. We know that our success stems from our employees, so we're committed to ensuring that every member of our team finds their natural place with us. As such, we'll support you with ongoing training and development opportunities, and a benefits package that is second to none, including travel perks, pay day rewards and associate appreciation week. We'll endeavour to place you in your first-choice of hotel, but with a global network of opportunities just waiting to be explored, we're confident that you'll find the challenge that you are seeking at every stage of your working life.

Get ready for the biggest adventure of your life.

Apply now

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.