IT Technician

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, The Palace, a Luxury Collection Hotel, Madrid. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

POSITION SUMMARY

Working as part of the Engineering team supporting all aspects of the IT infrastructure within the hotel including but not limited to coordinate information technology-related equipment installations, moves, additions, changes, or guest room internet access. Analyzing technical issues and engaging with the appropriate third partie. Maintain inventory of technology devices. Maintain Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware. 
Provide “smart hands” to work with 3rd part support partners when on site interventions are required under direction from the vendor
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Promote employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Promote adherence to quality expectations and standards; Read and visually verify information. Visually inspect tools, equipment, or machines. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested.

 

CRITICAL TASKS

Technical Solutions 
▪ Coordinate directly with meeting planners, affiliates, exhibitors and convention services manager to promote smooth execution and delivery of all Technology Solutions. ▪ 
▪ Prepare accurate documentation for all installation and disconnection dates, times, locations and services. 
▪ Document trouble calls from Exhibitors and Meeting Planners. 
▪ Support the sales and event department in delivering clients’ IT requirements. 
▪support the maintenance of Private Branch Exchange (PBX)/telephone switchboard systems and associated hardware. 
▪ Troubleshoot IP telephony, digital TV, and internet network issues I in association with third parties.
▪ Support engineering team in the management and maintain lighting control systems (Lutron), switches, and BMS servers.  
▪ Support the security team in the management and maintain of CCTV and electronic lock software (Assa Abloy). 
▪ Support TMB in the management of onsite hardware and software. 
▪ Support associates when engaging operational third parties like OPTII, Opera,etc

Administration 
▪ Maintain a computerized inventory listing of equipment and parts. 
▪ Monitor computer and telephone rooms to see whether they are locked and access is restricted using interrogated key system.

Guest Relations 
▪ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
▪ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process.
▪ Assist other employees to promote proper coverage and prompt guest service. 
▪ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
▪ IT services or support towards guests need to be in line with Archer’s policy to avoid data loss or any other damages on guest devices and applications. 
▪ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication 
▪ Speak to guests and co-workers using clear, appropriate and professional language. 
▪ Talk with and listen to other employees to effectively exchange information. 
▪ Provide assistance to coworkers, ensuring they understand their tasks. 
▪ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). 
▪ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 
▪ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others 
▪ Develop and maintain positive and productive working relationships with other employees and departments. 
▪ Partner with and assist others to promote an environment of teamwork and achieve common goals. 
▪ Support all co-workers and treat them with dignity and respect. 
▪ Actively listen to and consider the concerns of other employees, responding appropriately and effectively. 
▪ Attends all relevant meetings (departmental meeting, morning meetings) to receive required needs and information in regards to IT support and works closely together with Department Heads to maintain IT procedures in all areas and to guide departments during projects and soft/hardware installations.

Physical Tasks 
▪ Read and visually verify information in a variety of formats (e.g., small print). 
▪ Visually inspect tools, equipment, or machines (e.g., to identify defects). 
▪ Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
▪ Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
▪ Enter and locate work-related information using computers and/or point of sale systems.

Quality Assurance/Quality Improvement 
▪ Comply with quality assurance expectations and standards. 
▪ Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Safety and Security 
▪ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. 
▪ Complete appropriate safety training and certifications to perform work tasks. 
▪ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. 
▪ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 
▪ Maintain awareness of undesirable persons on property premises. 
▪ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 
Policies and Procedures 
▪ Follow company and department policies and procedures. 
▪ Protect the privacy and security of guests and coworkers. 
▪ Maintain confidentiality of proprietary materials and information. 
▪ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 
▪ Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

Analytical Skills 
▪ Problem Solving 
▪ Arithmetic Computation 
▪ Computer Skills 
▪ Learning 
    Interpersonal Skills 
▪ Interpersonal Skills 
▪ Team Work 
▪ Diversity Relations 
▪ Customer Service Orientation 
▪ Influence 
    Communications 
▪ Listening 
▪ Electronic Communication 
▪ Applied Reading 
▪ English Language Proficiency 
▪ Writing 
▪ Telephone Etiquette Skills 
▪ Communication

Personal Attributes 
▪ Integrity 
▪ Stress Tolerance 
▪ Adaptability/Flexibility 
▪ Positive Demeanor 
▪ Safety Orientation 
▪ Dependability 
▪ Initiative 
▪ Self Development 
    Organization 
▪ Multi-Tasking 
▪ Time Management 
▪ Cooperation with Archer’s third party provider for IT/Systems services 
    Physical Abilities 
▪ Physical Strength 
▪ Proper Lifting Techniques 
▪ Manual Dexterity 
▪ Hand-Eye Coordination 
▪ Visual Acuity

PREFERRED QUALIFICATIONS
Education     Not necessary required formal certification.
Related Work Experience     At least 1 year of related work experience

Analytical Skills
▪ Problem Solving
▪ Arithmetic Computation
▪ Computer Skills
▪ Learning
Interpersonal Skills
▪ Interpersonal Skills
▪ Team Work
▪ Diversity Relations
▪ Customer Service Orientation
▪ Influence
Communications
▪ Listening
▪ Electronic Communication
▪ Applied Reading
▪ English Language Proficiency
▪ Writing
▪ Telephone Etiquette Skills
▪ Communication

Personal Attributes
▪ Integrity
▪ Stress Tolerance
▪ Adaptability/Flexibility
▪ Positive Demeanor
▪ Safety Orientation
▪ Dependability
▪ Initiative
▪ Self Development
Organization
▪ Multi-Tasking
▪ Time Management
▪ Cooperation with Archer’s third party provider for IT/Systems services
. Physical Abilities
▪ Physical Strength
▪ Proper Lifting Techniques
▪ Manual Dexterity
▪ Hand-Eye Coordination
▪ Visual Acuity

This company is an equal opportunity employer.

frnch1