IT Manager - Casa Brera

Job description

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a IT Manager to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to the Director of Finance, the IT Manager supports the achievement of the property and technology Information Resources objectives.

As a member of the property management staff, the position is responsible for all technology planning, decision-making, implementation, and maintenance.  The IT Systems Manager liaise with vendors, owners, Executive Committee, property Talent and in-house and external guests on a daily basis.

The starting date is May. 

About us

Casa Brera is an unexpected gateway in the heart of Brera.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city. 

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

Join a newly opened lifestyle luxury hotel

Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one!

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

·  Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
·  Monitors, ensures and manages the acquisition and maintenance of property-based systems.
·  Analyzes information, identifies current and potential problems and proposes solutions.
·  Maintains, inspects and repairs equipment.
·  Inspects and ensures the maintenance of the equipment or the environment.
·  Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
·  Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.
·  Ensures solutions are consistent with the client's needs and brand specific IR environment.
·  Administers and maintains mail and email.
·  Maintains inventories and manages IT hardware/software.
·  Provides Internet support and maintenance (if applicable)
·  Provides cable management support.
·  Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
·  Consults on specific application issues or hardware/software problems.
·  Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

·  Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
·  Monitors processes and evaluates information according to SOP and LSOP requirements.
·  Enforces IR policies and standards protecting company hardware, software and other resources at the property.
·  Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

·  Develops specific goals and plans to prioritize, organize, and accomplish your work.
·  Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
·  Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
·  Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
·  Ensures proper asset management.
·  Performs on-site monitoring of all projects.
·  Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge

·  Keeps up-to-date technically and applies new knowledge to your job.
·  Demonstrates knowledge of job-relevant issues, products, systems, and processes.
·  Provides technical expertise and support.

Additional Responsibilities

·  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
·  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
·  Analyzes information and evaluates results to choose the best solution and solve problems.
·  Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
·  Manages vendors for property IT requirements functioning as escalation point for problem resolution.

 

MANAGEMENT COMPETENCIES

Leadership

·  Adaptability  - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  

·  Communication  - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·  Problem Solving and Decision Making  - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

·  Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·  Building and Contributing to Teams  - Actively participates as a member of a team to move the team toward the completion of goals.

·  Driving for Results  - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·  Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·  Coworker Relationships  - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·  Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·  Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·  Organizational Capability  - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

·  Talent Management  - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·  Applied Learning  - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·  Business Acumen  - Understands and utilizes business information to manage everyday operations.

·  Technical Acumen  - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

 

·  Equipment Selection  — Determining the kind of tools and equipment needed to do a job.

 

·  Troubleshooting  — Determining causes of mechanical or technological operating errors and deciding what to do about it.

 

·  Mechanical  — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.

 

·  Computers and Electronics  — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

 

·  Installation  — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.

 

·  Repairing  — Repairing machines or systems using the needed tools.

 

·  Telecommunications  — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

 

·  Purchasing and Materials Management  - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

·  Basic Competencies  - Fundamental competencies required for accomplishing basic work activities.

 

·  Basic Computer Skills  - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

 

·  Mathematical Reasoning  - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

 

·  Oral Comprehension  - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

 

·  Reading Comprehension  - Demonstrates understanding of written sentences and paragraphs in work-related documents.

 

·  Writing  - Communicates effectively in writing as appropriate for the needs of the audience.

 

What we’re looking for:

·  BS/BA or equivalent work experience.  
·  3-5 years’ experience in similar positions.
·  Previous experience in IR Global Field Services or Marriott Systems Support desirable.
·  System-related professional certifications desired.
·  Customer service and interpersonal skills
·  English and Italian language knowledge is mandatory

What we offer

·  A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
·  Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
·  World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
·  Work alongside some amazing talent- award winning, experienced hospitality professionals.
·  Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
·  Discounts for your friends and family.
·  5 euros breakfast when staying at any of our European hotels.
·  Performance and Recognition programs.
·  Wellness and sustainability initiatives.

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.