Intern - Whatever/Whenever 隨時隨需實習生

Job description

Purpose of Role

Responsible for the facilitating the day-to-day operations of the Whatever/Whenever Department which includes the arrangement of all legal requests received by guests to tie in with W’s Whatever / Whenever Promise, all with the excited and enthusiastic tone of W Talent.

Providing WOW service to guests throughout all communication channels with In Room Dining Orders, Wake Up Call Requests and any other requests the guest may have. 

To accurately and efficiently use the PBX, OPERA, MICROS, ALICE, and GXP Guest Request Tracking Systems to improve the scope of services that Whatever/Whenever can offer.

Responsibly Description

-Ensure that Whatever/Whenever 'W' service is being offered at all times to every guest. Nothing is too difficult and everything can be done!

-Seek out and research possible Whatever/Whenever request solutions. 

-Frequently answer incoming and assist with outgoing calls, efficiently and confidently using the PBX system. 

-Follow Telephone Manners that are On Brand and accurately transfer any incoming calls.

-Log guest preferences/requests/complaints using the OPERA and GXP Tracking System.

-Handle minor guest complaints and ensure that LEAST guidelines are followed and complaints are logged in OPERA and GXP every time. 

-Organise guest Wake Up calls, delivery requests and any other requests.

-Be prepared for any emergency situations that may arise including bomb threats and if an emergency situation occurs, remain calm and handle it following W Taipei HIDs. 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.