Intern - Welcome Desk 迎賓櫃台實習生

Job description

Purpose of Role

Responsible for providing a welcoming, efficient, personable and authentic experience for each guest during all encounters (24/7). Aiming to maximise guest interaction while minimising time spent ‘away’ from the guest. Create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. Implement and be fully knowledgeable on the Loyalty Program and W Hotel Brand Standards. Meet Loyalty Enrolment and GuestVoice (Gv) Targets consistently.

 Responsibly Description

-Interact with, and constantly create WOWs for our guests during all encounters. 

-Accurately follow all Welcome Desk HIDs, including Check In, Check Out, and Currency handling etc. to ensure the highest levels of accuracy, efficiency and service. 

-Be proficient in OPERA, Go Concierge and be able to log requests into the FCS Guest Tracking System.

-Keep the welcome desk in good order of repair and cleanliness.

-Correctly update guest profiles and preferences and ensure that any previous preferences are being recapped to, and recognised with guests. 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.