Infrastructure Analyst

Job description

Job Number 23106829
Job Category Reservations
Location CEC Kuala Lumpur, Lot 12B-5 Menara Olympia, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

  JOB SUMMARY

Infrastructure Analyst will provide technical and functional support to CEC offices and Home agents and will be responsible for assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance and repairs of all property-based computer systems, equipment, telephony, and peripheral devices.

CORE WORK ACTIVITIES

·        Perform installations, maintenance and repairs of all property-based computer systems, equipment and peripheral devices

·        Primary hardware contact for technical processes and specific projects

·        PC support escalation from Tier 1 (Accenture) to Tier 2 resources (local iT, Corporate iT and Network Services)

·        Support basic telephony configuration and in-center maintenance

·        Support for Sales (in-center & Home Agent), Customer Care, Rewards and Customer Engagement Center support team desktop portfolios

·        Support Home Agent deployments

·        Track and inventory all hardware assets

·        Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution

·        Coordinate with onsite Leadership on operational technology needs

CANDIDATE PROFILE : Education and Experience

·        Technical specialization in PC support and understanding of network infrastructure

·        Extensive understanding of Windows desktop operating systems

·        Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications

·        Experience in Microsoft Servers and VMware (Microsoft certifications preferred)

·        Experience using MS Office, SharePoint and Teams

·        Fluent written and spoken English

·        Minimum 2 year working experience in similar role

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.