Human Resources Officer - Associate Engagement

Job description

Job Overview       

 

To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive internal and external customer relationships with Associates and Managers. Serves as the champion of the associate engagement activities of the hotel.

 

 

DUTIES & RESPONSIBILITIES

 

Associate Engagement

·  Collaborate with the HR Team to formally recognize associates’ performance contributions
·  Handle the hotel’s associate recognition program ensuring that timelines and logistical requirements are complied with and prepared on a monthly, quarterly and yearly basis (Wonderful Host Awarding, Quarterly and Annual Recognition, Annual Service Awards)
·  Champions TakeCare and Serve360 activities as defined by the Human Resources Department
·  Champions all company-initiated associate engagement activities (Associate Sports Fest, Family Day, Company Outing, Annual Party, Associate Appreciation Week, Hotel Anniversary) 
·  Assist in the bi-monthly Rap Session with the GM, scheduled Leadership Meetings and Townhall Meeting
·  Assist in the administrative and logistical requirements during the Annual Mabuhay Awards
·  Ensures that company events are well documented  (photography & videography), and reportorial requirements are submitted accurately and timely (JRI, ILoveEarth, Yammer)

 

Performance Management

·  Ensures that all regular associates have their annual performance review filed in the personnel 201 folder and reflected in the system including probationary performance.
·  Assist HR Team in counselling associates on work-related concerns and issues to ensure satisfaction and productivity
·  Assist HR Team in coaching associates of the right Performance Review Form to use and how to use them correctly
·  Assist HR Manager in collating data in the Associate Performance Appraisal report to design HR and training intervention programs
·  Provides the yearly summary of performance appraisal to the DHR for merit increase review

 

Associate Relations

·  HR Services are promoted through effective written and oral communication
·  Liaises with external providers and vendors for effective and smooth execution of HR initiatives. 
·  The disciplinary procedure and  GFT processes within the hotel are understood and can be accurately communicated to others including managers so that the correct procedure is followed at all times – any issues should be passed to the Cluster HR Manager 
·  Investigations to be carried out in a timely manner in line with company guidelines
·  The company equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws observed in all employment matters
·  Due care and confidentiality is observed in all employment matters, including referencing
·  Provides a sounding board for associates who may need to discuss personal issues, and maintains confidentiality at all times.

 

Human Resources – Department Focus

·  Input and support is given to the DHR  & HRM in the formulation of the Human Resources plan
·  Personal objectives are agreed and set with the DHR & HRM
·  Objectives for teams and individuals are agreed and updated within departmental meetings
·  Action plans are devised to meet objectives and implementation monitored 
·  Contribution is made to the setting of departmental objectives in relation to the business strategy
·  Team meetings and other hotel focus groups are attended and actively participated in i.e. Associate Consultative Committee Meetings etc
·  Appropriate Particulars of Employment and other related documentation are issued to all new starters and acceptance of terms and conditions secured, in accordance with company procedures and legal requirements
·  Changes to Particulars of Employment are made with the consent of the associate, observing contractual right to notice and legal/company requirements for consultation as necessary
·  Contracts of employment are terminated by the associate or employer, observing company procedures, contractual rights and legal requirements
·  Due care and confidentiality is observed with regard to access to employment data in line with the policy and Data Protection legislation
·  Standards of performance are established for all areas i.e. Associate Dining & Associate Recognition/Events
·  Associate notice boards are informative/educational and kept up to date.
·  Manpower and material resources are effectively used, monitored and controlled balancing both budgetary requirements and customer needs.
·  Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business
·  Productive working relationships are established, maintained and enhanced at all levels 
·  Changes to services, products and systems are implemented and evaluated
·  There is a quick and decisive response to resolve immediate and short term problems
·  Collate and file departmental meeting minutes and keep an up to date log/record on a monthly basis. Attend in the absence of the DHR departmental meetings.
·  Administer and collate the associate newsletter on a quarterly basis with the support of the DHR and Human Resources Trainer
·  Self development needs are identified and agreed within a personal development plan and commitment made to its implementation
·  Initiative is taken to pursue opportunities for self development and business improvement through experimentation, networking and by seeking exposure to new challenges and experiences
·  Strong leadership and personal presence is projected in HR team and to other departments
·  Previous experience, technical knowledge and best practices are applied effectively and used to coach others
·  Change is actively sought and there is a readiness to challenge in the interests of continuous improvement

 

Human Resources – Administrative

Needs to be extremely efficient and professionally skilled in:

·  Preparing documents using Word, Excel and PowerPoint applications
·  Competent in using MS teams and WhatsApp in communicating pertinent HR information
·  Filing and forward tracing a variety of documents, appointments etc.
·  Updating and distributing relevant information databases as required
·  Maintaining office supplies for the HR department by using Birchstreet
·  Taking the departmental meeting minutes and other meeting minutes as requested
·  Budget control: raises purchase orders, log budget transactions, process department invoices, report monthly
·  Maintaining, collating and distributing all relevant HR documents or reports
·  Responding to various requests for help and information

 

 

Loss Prevention

·  Procedures and legal requirements pertaining to safety, hygiene and security are adhered to within own area of responsibility
·  The health and safety of associates and members of the public are monitored and maintained
·  Personal organisation and that of the work area are maintained to assist workflow
·  Equipment and supply needs are identified and defects in equipment reported in line with hotel procedures
·  All work is carried out in an organised and efficient manner in line with appropriate organisational and legal requirements
·  Energy efficiency is promoted and improvement identified to support the hotels environmental policy
·  All statutory training is attended, logged and monitored and all hotel / company SOPs & LSOPs are adhered to
·  Appropriate records are maintained in accordance with Company and legal requirements

 

Other

·  Performs other duties as assigned to meet the business need
·  Complies with Marriott International and policies and procedures and local Hotel SOPs

 

 

 

 

 

Candidate’s Profile:

 

The experience, skills and knowledge, and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience.

 

Experience

·  Previous experience within HR as a Coordinator / Generalist

Education or Certification 

·  Bachelor’s degree or similar

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.