Human Resources Manager

Job description

POSITION SUMMARY   

The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association/labor relations, and performance management.  Additionally, the HR Manager focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensure compliance with all applicable laws, regulations and operating procedures. 

 

CRITICAL TASKS  

Leading and Monitoring Recruitment and Hiring Activity  

Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. 

Establishes and maintains contact with external recruitment sources.   

Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. 

Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. 

Oversees/monitors candidate identification and selection process. 

Provides subject matter expertise to property managers regarding selection procedures. 

Partners with vendor partners to ensure effective advertising efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.  

Performs quality control on vendor partner’s performance regarding applicant sourcing and selection. 

 

Administering and Providing Education Related to Employee Benefits  

Works with unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.  

Prepares, audits and distributes unemployment claim activity reports to property management.  

Attends unemployment hearings and ensures property is properly represented.  

Ensures that the department has the available resources on hand to administer employee benefits. 

 

Managing Employee Development  

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. 

Ensures employees are cross trained to support successful daily operations. 

Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. 

Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. 

Ensures attendance by all new hires and participation of the leadership team in training programs  

Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. 

 

Maintaining Employee Relations  

Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). 

Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. 

Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner 

Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources. 

Partners with Loss Prevention to conduct employee accident investigations, as necessary. 

Communicates performance expectations in accordance with job descriptions for each position. 

 

Managing Legal and Compliance Practices  

Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. 

Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. 

Ensures medical records are maintained in a separate, secure and confidential medical file. 

Facilitates random, reasonable belief and post-accident drug testing process (in properties where applicable). 

Communicates property rules and regulations via the employee handbook. 

Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. 

Conducts periodic claims reviews with the Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.  

Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. 

Manages Workers Compensation claims to ensure appropriate employee care and manage costs.   

Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications). 

 

MANAGEMENT COMPETENCIES  

Leadership  

Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.   

Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding. 

Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.  

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

 

 

Managing Execution  

Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. 

Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. 

Planning and Organizing - Gathers information and resources required to set a plan of action for self-and/or others; prioritizes and arranges work requirements for self-and/or others to accomplish goals and ensure work is completed. 

 

Building Relationships  

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.   

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.  

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. 

Generating Talent and Organizational Capability  

Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. 

Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. 

 

Learning and Applying Professional Expertise  

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self-and/or others. 

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. 

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges 

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.  

Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures. 

EEO - Knowledge of federal, state, and local laws and regulations that affect employment.  This includes the ability to administer and monitor Affirmative Action programs and analyzing diversity reports.   

Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant.  This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint. 

Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates.  This includes knowledge of best practices for each stage of the selection system. 

Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees. 

Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.   

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. 

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.  

Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). 

Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. 

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. 

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. 

Writing - Communicates effectively in writing as appropriate for the needs of the audience. 

 

CANDIDATE PROFILE

Education and Experience 

College degree and above 

Have experience in similar capacities in human resources, management operations, or related professional area. 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.