Housekeeping Operations Associate

Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Desired profile

Qualifications :

· 
Follow and comply with the CleanMatters Housekeeping Training Program, utilise the detailed processes, tools and resources to ensure guests feel welcome and experience an inviting hotel that holds the highest standards of cleanliness.

· 
Adhere to Global cleanliness protocols

· 
Adhere to hygiene and safety processes

· 
Use the appropriate PPE equipment as per most current Marriott UK guideline

· 
Frequent cleaning of touchpoints in line with guidance from the hotel management.

· 
Fill all hand sanitizer stations as required

· 
Be aware of hotel’s layout and facilities.

· 
Hand immediately any lost property to the Lead Housekeeper, noting time, place and date.

· 
Report all maintenance faults to Head or Lead Housekeeper.

· 
Fully understand all fire and emergency evacuation procedures.

· 
Observe Company and Statutory Health and Safety Regulations.

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Always keeps uniform smart and clean.

· 
Attend Departmental meetings, participating when appropriate.

· 
Attend any training sessions as identified or requested by your Lead Housekeeper.

· 
To be fully trained and to understand COSHH/Health and Safety.

· 
Adhere to all Marriott Policies on Cash, Key and Controls.

· 
Aware of energy conservation efforts and follow Company procedures.

· 
Understand and comply with loss prevention policies and procedures.

· 
Rooms duties:

· 
Ensure all bedrooms correspond with lists given, reporting any discrepancies immediately to the Housekeeping Lead.

· 
Collect any laundry and deliver to linen room.

· 
Remove all trays out of rooms.

· 
Open all windows in all rooms.

· 
Place all dirty linen skips provided.

· 
Collect clean linen as and when required.

· 
Identify reject linen and store this separately to return to the linen room.

· 
Service and sanitise one room at a time to the highest standard and in accordance with the Marriott room specification, as required.

· 
Conduct electrostatic spraying in all rooms as per training.

· 
Carry out the ‘Job of the day’ to the highest standard.

· 
Use chemicals in line with COSHH training

· 
Complete any mistakes passed on by the Lead Housekeeper, handing back in at the end of the shift.

· 
Public Area duties:

· 
Hoover and dust corridors, clean fire doors and brasses.

· 
Ensure all public areas correspond with lists given, reporting any discrepancies immediately.

· 
Hoover and dust function / meeting rooms

· 
Regular cleaning of public toilet areas and replenish toiletries, including leisure club if required.

· 
Sanitise office space, canteen, Associate locker room & toilets

· 
Linen Room Responsibilities:

· 
Carry out daily Laundry shift operations, and ensure compliance with all policies, standards and procedures.

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Ensures stock of linen pars.

· 
Move linen around the hotel as required.

· 
Avoid clean laundry contact with floors, walls and dirty laundry bags.

· 
Do not use the same gloves when handling clean and dirty laundry.

· 
Operates all department equipment as necessary and reports malfunctions.

· 
Disinfect washers and dryers.

· 
Disinfect linen carts when received and returned from outside suppliers

· 
Performs other related tasks as assigned by management.

· 
Flexible & trained to work in guest bedrooms, public areas including F&B, Leisure and Golf, back of house areas including Associate restrooms, locker rooms, canteen and offices and linen room.

· 
Complies with Marriott International Hotels Limited Regional Office policies and procedures.

· 
Maintain social distancing throughout the hotel, as per the guidelines from the government, wherever possible from colleagues and guests (distancing regulations will be in accordance with any government guidance).

· 
Wear all provided PPE instructed.

· 
Wash hands frequently or after each task following proper handwashing techniques. Sanitize hands on a regular

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.