Housekeeping Attendant - The Abu Dhabi EDITION

Job description

Posting Date Dec 30, 2020
Job Number 20201051
Job Category Housekeeping & Laundry
Location The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Edition Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Safety and Security:

·       Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

·       Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

·       Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

·       Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

·       Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

·       Maintain awareness of undesirable persons on property premises.

·       Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

·       Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

·       Complete appropriate safety training and certifications to perform work tasks.

 

Policies and Procedures:

·       Protect the privacy and security of guests and coworkers.

·       Maintain confidentiality of proprietary materials and information.

·       Follow company and department policies and procedures.

·       Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

·       Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

·       Perform other reasonable job duties as requested.

 

Guest Relations:

·       Address guests' service needs in a professional, positive, and timely manner.

·       Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, Guest Response) to resolve issues, delight, and build trust.

·       Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

·       Assist other employees to ensure proper coverage and prompt guest service.

·       Thank guests with genuine appreciation and provide a fond farewell.

·       Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

·       Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

·       Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

 

Communication:

·       Speak to guests and co-workers using clear, appropriate and professional language.

·       Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 

Working with Others:

·       Support all co-workers and treat them with dignity and respect.

 

Quality Assurance/Quality Improvement:

·       Comply with quality assurance expectations and standards.

 

Physical Tasks:

·       Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

·       Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.

·       Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

·       Stand, sit, kneel, or walk for an extended period across an entire work shift.

·       Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

·       Enter and locate work-related information using computers and/or point of sale systems.

·       Read and visually verify information in a variety of formats (e.g., small print).

·       Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

·       Visually inspect tools, equipment, or machines (e.g., to identify defects)

·       Move through narrow, confined, or elevated spaces.

·       Move over sloping, uneven, or slippery surfaces and steps.

·       Move up and down stairs and/or service ramps.

·       Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

 

Housekeeping Protocol:

·       Identify and report preventative or other maintenance issues in public areas or guest rooms.

·       Contact Engineering, Guest Experience or Housekeeping office directly for urgent repairs.

·       Respond promptly to requests from guests, Front Desk, or At Your Service requests.

·       Identify room assignments and type of cleaning required for each area- rooms and public areas.

·       Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.

·       Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

·       Complete incident reports for any incidents or accidents that occur during shift.

·       Available to work different shifts.

·       Comfortable usage of Opera, Birchstreet, MGS, GXP and all orher operation supporting systems.

·       Follow the Abu Dhabi EDITION standards and look book for each