Hotel Cleanliness Supervisor

Job description

The Shelbourne is Dublin’s most prestigious and historic five star property. Located in the beautiful location of St. Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.  

 

What we’re looking for

·  A warm, people-oriented demeanor
·  A team-first attitude
·  A gift for paying attention to the smallest details

 

Position Summary

 

·  Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. 
·  Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 
·  Assist Housekeeping management in managing daily activities. 
·  Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. 
·  Document and resolve issues with discrepant rooms with the Front Desk. 
·  Prepare, distribute, and communicate changes in room assignments. 
·  Communicate issues to next shift. Complete required paperwork.
·  Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 
·  Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. 
·  Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
·  Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
·  Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. 
·  Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. 
·  Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. 
·  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. 
·  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
·  Enter and locate work-related information using computers and/or point of sale systems. 
·  Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 

Benefits

·  Worldwide Associate Travel Discounts 
·  Learning and Development Opportunities
·  Associate Recognition and Wellbeing Programs 
·  Taxsaver Commuter Tickets
·  Cycle to Work Scheme
·  Discounted car parking
·  Employee Assistance Program
·  Company Pension
·  Health Insurance
·  Shopping discounts and cash back options with leading brands
·  Free meals on duty
·  Uniform Laundry Service

...and more!

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.