Host/Hostess (Part time temporary)

Job description

YOUR CHALLENGE

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.

TASKS AND RESPONSABILITIES

·  Welcome guests and be the  brand ambassador; manage guests’ requests and complaints in line with our service culture
·  Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
·  Use visual cues to seat Guests in either the bar or dining area depending on their preference
·  Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
·  Answer incoming calls to the restaurant and provide appropriate service
·  Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
·  Attend to special Guest needs and requests
·  Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
·  Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
·  Help dining room staff by setting and clearing tables; replenishing water; serving beverages
·  Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
·  Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
·  Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
·  Support for new Bonvoy enrollment
·  Contribute to team effort by accomplishing related results as needed
·  Follow Standard Operating Procedures and brand identity guidelines
·  Comply with all health, safety and hygiene standards and policies.
·  Balance the cash register at the start and close of each shift.

COMPETENCIES AND SKILLS

·  Possess a good command of English and Italian.
·  Great storytelling skills.
·  An excellent verbal manner and proven customer service skills.
·  Good knowledge or experience in the hospitality industry.
·  Good organization skills with an attention to detail.
·  A team Player with flexible & positive attitude.
·  Good leadership and training experience.
·  Passion for the hospitality industry & F&B
·  Able to work in a fast paced environment & remain calm under pressure.
·  Be able to demonstrate experience in complaint handling.
·  Availability to work on shifts, weekends and bank holiday as we operate 365 days a year.

WHAT WE OFFER

·  Professional career progression at international level in 7300 Marriott hotels.
·  Discounts on hotel rooms, gift shop items, food and beverage across the company.
·  Learning and development opportunities online, on the job and in class.
·  Charity events, Wellbeing activities through the TakeCare program.
·  Experienced management & motivated and engaging colleagues.
·  Canteen service and uniform.

CONNECT YOUR PASSIONS WITH A REWARDING OPPORTUNITY

You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.