Honor Bar Attendant

Job description

POSITION SUMMARY

Honor Bar - Service Expert

Food and beverage enthusiast who really enjoys making guests feel at home and talking guests through menus. This role requires the ability to know the finest details of the menu and to share this expertise with guests and answer any menu questions. Food and Beverage Server allows guests to experience warm greetings, flawless table settings, precise food and beverage service, and friendly engaging demeanor through their experience, providing each guest with a dining experience that will be remembered long after their stay . 

Communicate with the kitchen regarding menu questions, and product availability. Be knowledge in dietary restrictions and allergies. Diligently communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.  Check in with guests throughout their experience to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items etc. Present physical and accurate check to guest and process payment.

A motivated individual with a pleasant personality to execute flawless service and support the Food and Beverage Department in all areas and phases of the operation to ensure consistent and high level service throughout pre-dining and post dining phases of restaurant events and activities.  The positon is responsible for answering questions on menu selections, preparing all restaurant dining and event documentation, restaurant reservations, and coordinating with group sales and/or catering sales, hotel departments, and guests, additional meal requirements, allergies, dietary needs, and special requests.  Communicates to the Food and Beverage and Culinary teams the relevant information and record transaction in MICROS or in Opera as is appropriate.  Support the Food & Beverage Outlets and Banquets by setting up and breaking down designated function rooms and event space to group's requirements in accordance with hotel standards.  Providing a warm welcome to guests, advising them of menu options and answering questions about products & services where necessary. Preparing and monitor the Food and Beverage Outlet for service and guest comfort.

 

The ideal candidate will have:

·  2-3 year’s previous food and beverage serving experience required
·  Must be customer and team oriented 
·  Ability to multi-task and work in a fast pace environment
·  Serve food and beverages to guests making recommendations if needed 
·  Excellent guest service skills and communication skills (English required)
·  Must be able to work flexible working hours, weekends and holidays
·  Demonstrates knowledge and proficiency of all applicable  food & beverage laws and regulations
·  Demonstrate Excellent knowledge of Food & Beverage especially meats & Wine knowledge 
·  Hospitality Graduate or Certified Service Professional required.
·  Experience with working with POS system (Oracle Hospitality Symphony desirable) 
·  Stand and work at an extended period of time.
·  Able to work outdoors in the elements of the Caribbean weather
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
·  Must be 18 years of age or older

Facilitate positive guest experiences with the in-room honor bar. Inventory honor bar, in-room accessories and promotional materials and replace if required. Maintain the cleanliness and appearance of each honor bar. Utilize software and hand held devices to record sales and take inventory, as appropriate. Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations. Prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory. Respond to requests from guests. Communicate any issues regarding the honor bar operation with hotel management.

 

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals. Speak with others using clear and professional language. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.