Guest Services Agent /Receptionist

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai's most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

Desired profile

Qualifications :

ESSENTIAL FUNCTIONS

The Guest Services Agent will provide our guests with an on brand personalized arrival and departure experience and ensure guest ledgers are well controlled.
He/ She will also effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency as well as will:

- Ensure that services provided are in harmony with our Sheraton core values
- Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay;
- Acknowledge and recognize SPG members and deliver the related welcome amenities upon arrival for SPG P and G members;
- Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out;
- Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection;
- Control high balance report on a daily basis;
- Ensure compliance with PCI policies;
- Ensure rooms allocated for VIPs are not changed unless amenities and related GPS initiatives are shifted;
- Acquire the proper product and service knowledge needed to perform your job properly;
- Ensure that guests' requests are fulfilled and closed in SG within 15 minutes as average response time;

QUALIFICATION STANDARDS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Has computer skills;
- Has Opera knowledge;
- Has team work spirit;
- Has excellent command of English;
- Has knowledge of one additional language;
- Has excellent communication and follow up skills;
- Is Prompt and caring with guest services experience;- Is Honesty, integrity and ownership skills.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.