Guest Services Agent
AUSTRALIA Hotels - Restaurants
Job description
Full Time/Part time Position
POSITION SUMMARY
At the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together — both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as Guest Service Agent because together, we are better. Start your career local at Sheraton, where you don't just work - you belong.
Company
Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 31 brands and 8,500 properties across 138 countries and territories, our people are given more ways to connect, experience and expand their world.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas.
Department
Working within our friendly and professional Front Office Team, this position reports to the Front Office Manager.
Responsibilities include and are not limited to:
· Providing all guests at the resort with a superior, personalized and memorable experience by greeting and assisting guests with any queries / requirements in a professional and timely manner
· Taking ownership for any guest issues or queries and working collaboratively with the rest of the Front Office team and other areas of the resort to resolve them in a timely and effective manner
· Handling telephone queries professionally and in line with resort requirements
· Ensure the guest's privacy is maintained at all times
· Ability to work flexible rosters including weekends
The successful applicant will have:
· A positive ‘can-do’ attitude
· A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
· A collaborative and open communication style
· Experience of working with a Property Management System – preferably Opera
· High school certificate or equivalent qualification. A Tertiary qualification will be highly regarded
· Experience in similar role within an international standard 4- or 5-star Hotel (desirable)
Our Benefits
· Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
· Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
· Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
· Free onsite parking and work attire laundered
· Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
· Opportunity to receive Employee Referral Incentives and get paid for working with your friend
· Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Be your best. Grow your career with Marriott, where you don’t just work – you belong.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.