Guest Services Agent

Job description

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Guest Services Agent to join our dedicated team at The Westin and Four Points by Sheraton Brisbane. 

Be  where you can do your best work,  begin  your purpose,  belong  to an amazing global ​team and  become  the best version of you. 

Role Overview:

As a Guest Services Agent, you will be required to complete daily tasks including: processing guest check-ins, check-outs, assisting with guest requests, questions or concerns and escorting guests to rooms  at The Westin Brisbane and Four Points by Sheraton Brisbane. Your primary focus will be to ensure that our guests receive high quality service and have their requests responded to. 

Who you are and what you need:

·  Ability to work independently and as part of a team
·  Ability to multi task and prioritise jobs
·  Must have passion & attitude with keen attention to detail 
·  You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
·  Be available to work over a 7-day rotating roster which will include working evenings, early starts, public holidays, and weekends 

About You:

·  Demonstrated experience in a customer service position or a similar role.
·  Demonstrated experience in working within a team. 
·  Knowledge of best practices in the Accommodation and Food & Beverage industry.
·  Excellent communication abilities.
·  Skill in developing and maintaining strong relationships.
·  Outstanding attention to detail and strong organisational capabilities.
·  Capacity to work independently as well as collaboratively within a dynamic team environment.
·  Strong analytical and problem-solving skills.

Benefits

·  The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
·  Discounts on food & beverage across all our hotels
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy
·  Employee Assistance Program
·  ‘Great places to work’ certified

 

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under local, state and federal laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.