Guest Service Agent Night - Sheraton Brussels Airport Hotel

Job description

DESCRIPTION OF POSITION:

The Guest Service Agent Night will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.

MAIN DUTIES AND RESPONISBILITIES:

·  Provide a fast, efficient, courteous and personalized check-in/check-out
·  Greet and direct guest 
·  Know how to recognize regular and elite guest
·  Respond to all guest requests according to standards and manage guest complaints
·  Adhere to Marriott's accommodation policy and standards
·  Correctly bill and collect various forms of payment
·  Maintain an up-to-date guest file
·  Maintain good communication and relations with the different departments
·  Ensure a professional appearance at all times
·  Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation
·  Ensures courteous customer check-in and check-out quickly and efficiently.
·  Assumes telephone service according to the standards.
·  Informs customers about the types of rooms, meeting rooms and various outlets.
·  Is aware of the daily tasks, events, VIP arrivals and groups.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

·  Prevents her responsible for the presence of any suspicious persons.
·  Demonstrates motivated, dynamic and flexible.
·  Possess good communication skills.
·  Innovate and identify the challenges.
·  Assumes responsibility and make decisions.
·  Communicates and shows empathy for resolving customer complaints
·  Takes knowledge of responsibilities of his position
·  Learn to effectively put into practice his knowledge of the position and technical expertise

Grooming: 

All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.

“This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.”

As guest service agent night you will also be in charge for the tasks of a night auditor such as : closing daily shifts, prepare night audit report, carry out various controls and check daily revenues streams. 

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.