Guest Service Agent - Chinese Speaker

Job description

POSITION SUMMARY

Our jobs are more than simply providing guests with smooth check‑in and check‑out experiences. We aim to create moments that are memorable and unique. As a Guest Experience Expert, you will take initiative in delivering a wide range of services that support guests throughout their entire stay. You will be empowered to move throughout your workspace, identify what needs to be done, and ensure that every interaction feels effortless and meaningful.

From handling operational tasks, responding to guest requests, completing essential reports, to sharing insights about the local area, the Guest Experience Expert ensures that every transaction contributes to the overall guest experience.

Regardless of your position, a few responsibilities are essential to success:

·  Creating and maintaining a safe workplace
·  Adhering to company policies and procedures
·  Protecting confidentiality and company assets
·  Upholding quality standards
·  Maintaining professional uniform, personal appearance, and communication

Guest Experience Experts will spend significant time on their feet—standing, sitting, or walking for extended periods—and will take a hands‑on approach to the role. This includes moving, lifting, carrying, pushing, pulling, and placing items weighing up to 10 pounds without assistance.

Performing these responsibilities effectively—along with other reasonable duties as assigned—is critical to delivering the right experience for our guests and ensuring the success of our business every single day.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.