Guest Relations Operations Supervisor

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

 

This position will be based at Marriott's Monarch at Sea Pines located at 91 N Sea Pines Dr. Hilton Head Island, SC.

Supervise the Resort Operations staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. This position is a rotating position that will perform supervisor duties in the different functional areas of resort operations. Supervise associates in the Front Desk, Housekeeping, Activities, Loss Prevention and Food and Beverage functional areas to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Anticipate and address owner/guests' service needs. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Available to work various shifts, holidays, and both weekend days. 

This company is an equal opportunity employer.

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