Executive Lounge Attendant (Guest Relations Officer)

Job description

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.

 

POSITION SUMMARY

·  Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
·  Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
·  Answer incoming phone calls to the Executive Lounge
·  Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
·  Complete food and beverage requisition for the next day’s delivery
·  Restock, refill and clear counters and tables at the end of every shift
·  Maintain a positive inter-departmental relationship through the hotel and with outside vendors
·  Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
·  Serving each guest on a one-to-one basis with utmost courtesy
·  Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
·  Quickly clear dirty table settings and sanitize for the next seating
·  Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

What we ask of you:

·  A genuinely warm & welcoming demeanour
·  Personable communication skills
·  Energising motivation – it’s infectious - no job is too big or too small
·  A passion for the industry, a want to be the best in service
·  Food & Beverage experience
·  New South Wales Responsible Service of Alcohol
·  Australian Working Rights
·  Ensure uniform and personal appearance are clean and professional
·  Respond to special requests from guests with unique needs
·  Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
·  Speak with others using clear and professional language; answer telephones using appropriate etiquette
·  Develop and maintain positive working relationships with others; support team to reach common goals
·  Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
·  Stand, sit, or walk for an extended period of time or for an entire work shift
·  Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors

Perks, Rewards, Motivations

·  Team-spirited co-workers
·  Encouraging leadership
·  Discounted room rates on hotels worldwide
·  Discount on food and beverages at participating Marriott International hotels worldwide
·  Recognition programs to keep you motivated
·  Wellbeing & mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.