Guest Relations Officer

Job description

Key tasks

As Guest Relations Officer you will connect our guests to the best of Sofitel by creating personalised experiences, whilst showcasing the best of French culture in our historical property in the heart of London.

You will take guest passion to the next level by touching the emotions of the guest to ensure they have a bespoke experience that they will not forget.

This rare role includes administrative tasks such as allocation, VIP arrivals, updating of guest profiles, that requires attention to detail and the ability to think fast.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Fidélio
·  Opéra