Guest Relations Officer

Job description

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Desired profile

Qualifications :

Job Summary

Reporting to the Guest Relations Manager, you will be responsible for providing a welcoming, efficient, personable and authentic experience for each guest especially VIPs, SPG Platinum & Gold members during all encounters. Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away' from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. You will also new to meet SPG Enrolment and GEI Targets consistently.
We are ideally looking for someone
·  With at least a Certificate in hotel management or its related discipline.
·  At least 2 years in a similar role.
·  Demonstrates skills, knowledge and experience in customer-service oriented environment.
·  Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organisation.
·  Proficient in Microsoft Office software and Internet.
We offer a unique working environment within our innovative W brand and our dedicated team! And great opportunities for career development!
Interested? Let us know now!