Guest Relations Director - Franchised

Job description

Job Number 24065362
Job Category Rooms & Guest Services Operations
Location Madrid Marriott Auditorium Hotel & Conference Center, Avenida de Aragon No 400, Madrid, Madrid, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Centro Comercial Portugal S.A. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Mission

Ensure exceptional customer service, guarantee preferential actions for high-level guests in the loyalty program across all hotel spaces and services.

 

Responsibilities

• Implement effective strategies and actions to make \