Guest Global Rate Support Team (GRST - Guest Role)

Job description

Through our expertise and passion for detail, GRST delivers value to our Starwood properties and corporate stakeholders globally by providing a 'one stop shop' support for all rate related inquires.

ESSENTIAL FUNCTIONS/ACCOUNTABILITIES

· Troubleshoot availability for rates across all channels
· Audits of contracted and non-contracted rates
· Respond to urgent rate errors reported by CCC Social Media, Saratoga and Assist teams.
· Load selected global/divisional non-contracted rates (retail, discount, packages, promotions, distressed inventory, OTA)
· Load selected contracted rates (Lanyon – GP/SP/TMC)
· Rate loading and maintenance of STARHOT, SPG, StarChoice and selected airline awards
· Unlock and re-lock rate plans
· Maintain Value Add (V-Flag) for contracted rates
· Maintain short info of certain local packages and suite products
· Maintain Customer Facing Name (CFN) and Rate Marketing Field (RMF)
· Maintain Send Sell Sequence tables for all channels with divisional guidance
· Create and maintain IIDs for marketing promotions
· Maintain Floating Table records for contracted accounts
· Troubleshoot GDS booking issues
· Set up 3 rd party promos (piggybacks) & group block/allotments for GDS
· Updating of Daily Inclusion Tables (DIT) upon consultation with divisional RM and On-line Sales
· Create and maintain corporate (GP/SP/SPB/LNR), wholesale, airline, government and TMC accounts in Valhalla via LNR site (NAD/LAD), via Revenue Plan (EAME/AP), including the creation of SET numbers and GDS Rate Access code and Pegasus if needed
· Link or de-link contracted properties on accounts
· Consult with properties on PMS company profile set up to ensure accurate tracking of contracted accounts
· Link or de-link pseudo-city codes (PCC)
· Review Master Account List (MAL)
· GDS Travel Agency Help Desk

The above is not an exclusive list of all job functions that an employee in this position maybe asked to perform.

QUALIFICATION STANDARDS

· College degree or equivalent job experience
· Strong knowledge of Saratoga, (Valhalla, Lanyon, Revenue Plan optional
· Strong knowledge of Microsoft office applications – especially Excel
· Analytical & problem solving skills
· Strong communication, networking and influencing skills
· Meets deadlines
· Able to balance multiple priorities
· Disciplinary and attendance records must be excellent

Application Details:

If you are interested in this role and you meet the criteria, please apply via GRS with Cover Letter and updated CV by close of business on the 21st of February, 2018

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Desired profile

Qualifications :