Guest Experience Trainee - The Westin Palace, Milan

Job description

The intern will join the Guest Experience Team , playing an active role in creating memorable moments for our guests. They will support the department’s daily operations and contribute to ensuring an exceptional and personalized guest journey throughout the stay.

Key Responsibilities:

·  Assist guests by providing tailored information, directions, and recommendations about the city of Milan , while also promoting the hotel’s facilities and Marriott services.
·  Collaborate closely with various departments, especially Reception , to ensure a smooth and coordinated guest experience.
·  Learn how to handle guest complaints professionally, turning service challenges into opportunities for excellence.
·  Support check‑in and check‑out procedures and assist the switchboard team with managing internal and external calls.

Throughout the internship, the intern will gain first-hand experience with the standards and operating procedures of a 5‑star luxury hotel , developing strong communication and service skills while interacting with an international clientele.

Mandatory requirement: Fluent Italian and English are essential to successfully communicate with guests and colleagues in our international environment.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​team, and  become  the best version of you.