Guest Experience Supervisor - London Marriott Hotel County Hall

Job description

POSITION SUMMARY

We are looking for a passionate Guest Experience Supervisor to join our wonderful team at The Library at London Marriott Hotel County Hall. 

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

WHY WORK WITH US?
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:

·  A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
·  Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
·  World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
·  Work alongside some amazing talent- award winning, experienced hospitality professionals
·  Discounted room nights, meals,and spa access-because your well being means so much
·  Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
·  Access to major high street discounts so you can treat your friends and family as required

WHAT YOU'LL DO?

·  Assign room according to guest request and preferences whenever possible. 
·  Pre-register designated guests and prepare key packets.
·   Organize and coordinate check-in/pre-registration procedures for arriving groups. 
·  Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. 
·  Confirm reservations and cancellations. 
·  Review out-of-order rooms daily. 

WHAT WE'RE LOOKING FOR?

·  Preferred experience in hotels 
·  Experience working on OPERA PMS 
·  A team-first attitude 
·  Flexibility, problem-solving skills and multi-tasking ability
·  Understand the impact of their job in the overall guest experience
·   

LONDON MARRIOTT HOTEL COUNTY HALL

Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray’s Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Dynamic business meetings and special events come to life at our hotel and refined and memorable dining experience take place in The Library. Classically traditional with a contemporary twist. Work in London’s most photographed destination!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.