Guest Experience Supervisor

Job description

POSITION SUMMARY

We’re looking for a confident and motivated Guest Experience Supervisor to join our Front Office team at the Sheraton Heathrow Hotel. If you're passionate about delivering exceptional service, solving problems on the spot, and inspiring a team, this is your next step.

What You’ll Do

·  As a Guest Experience Supervisor, you’ll be the face of the hotel for our guests and a leader for the team. Your responsibilities will include:
·  Overseeing guest check-ins and check-outs, ensuring accuracy and efficiency.
·  Handling payments, billing, and daily reporting with precision and attention to detail.
·  Responding to guest needs and requests, and making sure they’re followed through to resolution.
·  Providing clear direction and support to the front office team during your shift.
·  Supporting training, coaching, and team motivation to drive a positive working environment.
·  Ensuring safety, professionalism, and adherence to brand standards at all times.

What We’re Looking For

·  At least 1 year of experience in a guest-facing hospitality role.
·  Prior supervisory or team leader experience is essential.
·  Strong communication skills, both spoken and written.
·  Calm under pressure, detail-oriented, and solution-focused.
·  Comfortable using hotel systems and handling financial transactions.
·  A genuine passion for creating memorable guest experiences.

What’s in it for you?

·  Competitive rate of pay 
·  Upsells and guest referral incentives uncapped!
·  Complimentary car park - worth up to 1,300.00 p/a
·  Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
·  Dental and Eye care benefits worth up to 1,000.00 p/a
·  Paid meal break and free meals on duty 
·  Team-spirited co-workers
·  Encouraging management
·  Wellbeing programs
·  Learning and development opportunities
·  Discounts on hotel rooms, gift shop items, food and beverage
·  Recognition programs
·  Inspiring career mentors
·  Friendly a vibrant team atmosphere
·  Graduate programs (subject to eligibility)
·  Network of inspiring business leaders that support development and endless opportunities
·  Travel the world with the #1 leader in hospitality (Global Transfers)

Why Join Us?

Sheraton is part of Marriott International, offering world-class training, global opportunities, and benefits that reward your commitment. You’ll be part of a team that values professionalism, teamwork, and service excellence.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.