Guest Experience Manager

Job description

Bvlgari Hotels & Resorts, developed in partnership with the iconic jeweler Bvlgari and part of the Marriott International luxury portfolio, invites you to be part of a team that delivers exceptional service in one of the world’s most sophisticated hotel environments.

【Position Overview】
As Duty Manager, you will serve as the face of the property, ensuring seamless operations and an elevated guest experience that reflects the prestige of the Bvlgari brand. You will lead by example, inspire excellence, and uphold the highest standards of luxury hospitality.

【Key Responsibilities】
•    Oversee daily hotel operations, including night management
•    Lead and support front office and guest services teams
•    Resolve guest concerns with discretion and grace
•    Foster cross-departmental collaboration to ensure service excellence
•    Coach and develop team members through training and performance feedback
•    Maintain a visible presence in public areas during peak times
•    Respond to emergencies with professionalism and poise

【Qualifications】
•    Fluent in both English and Japanese
•    Minimum 3 years of experience in front office or guest services
or
•    Degree in Hospitality or related field (experience not required)
•    Strong leadership, communication, and problem-solving skills
•    Passion for luxury service and attention to detail

【What We Offer】
•    A rare opportunity to represent one of the world’s most prestigious luxury brands
•    Career development within Marriott International’s global network
•    A diverse and inclusive team culture
•    Access to world-class training and benefits

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.