Guest Experience Expert (Part time / Full time)

Job description

Guest Service Agent (New position: Combined GSA & FO) 

 

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination. 

The Opportunity

The Tasman Hobart is now searching for engaging, experienced and committed Guest Service Agents to join our team!  We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.

If you have experience in a similar role, a natural organiser, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you. 

 

Key Accountabilities

Begin your journey with us as a  Guest Experience Expert (Part time).  You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do. 

·  You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
·  Excellent customer service experience
·  Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
·  Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.
·  Confidence and skills to up sell and promote our venues
·  Passion for the Hospitality Industry
·  Learn, think and grow and continue to evolve in your role

Profile

·  2+ years customer service experience as a Guest Service Agent.
·  Exceptional interpersonal communication skills.
·  Thorough follow up, strong attention to detail and problem-solving skills is a must.
·  Excellent time management and organizational skills.
·  Ability to emotionally connect with guests and provide superior levels of service.   
·  Conflict resolution experience.
·  Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
·  Experience of OPERA property management system a distinct advantage.
·  Must have full working rights for Australia

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin  your purpose,  belong  to an amazing global team, and  become  the best version of you.