Guest Experience Expert (Maldivian)

Job description

JOB TITLE: GUEST EXPERIENCE EXPERT (Butler)
POSITION SUMMARY

At our luxury resort, the role of a Guest Experience Expert goes beyond personalized service; it is about curating an unforgettable experience for our guests. As a Guest Experience Expert, you will provide highly attentive and intuitive service, ensuring that every detail of a guest’s stay is seamless, comfortable, and tailored to their preferences. From personalized welcomes to coordinating exclusive experiences, your role will be instrumental in delivering world-class hospitality.

We seek a professional who understands the fine balance between discretion and attentiveness, someone who anticipates guest needs before they arise and elevates service to an art form. You will serve as the main point of contact for our guests, ensuring their requests are met with efficiency, warmth, and professionalism.
RESPONSIBILITIES
·  Provide personalized service to guests, ensuring an exceptional and tailored luxury experience.
·  Anticipate guest needs and proactively offer solutions, creating a seamless stay.
·  Coordinate with various departments to fulfill guest requests, including dining, housekeeping, and special arrangements.
·  Assist guests with dining reservations, excursions, and other resort experiences.
·  Maintain up-to-date knowledge of the resort’s services, amenities, and local attractions.
·  Handle guest inquiries and concerns professionally, ensuring swift resolution.
·  Uphold the highest standards of confidentiality, discretion, and professionalism.
·  Ensure compliance with all resort policies and procedures, maintaining a safe and welcoming environment. QUALIFICATIONS & REQUIREMENTS

Experience: Minimum of 1 year as a Butler in a 5-star luxury resort in the Maldives.

Education: High school diploma or equivalent. Additional hospitality training or certifications are an advantage.

Skills: Strong interpersonal and communication skills, attention to detail, and problem-solving abilities.

Language: Proficiency in English is required; additional languages are a plus.

Physical Requirements: Ability to stand, walk, and move for extended periods; lift/carry up to 10 lbs.

Priority will be given to Maldivian candidates to provide opportunities to local talent

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.