Guest Experience Expert (m/f/d)

Job description

Welcome to the Munich Marriott Hotel!

You are the first impression for our guests and ensure they feel at home from the very first moment. With your warm welcome, valuable tips about the area, and extensive knowledge of our hotel offerings, you make their stay special—from check-in to check-out.

As one of the oldest Marriott hotels in Germany, we combine tradition with modern Bavarian charm, offering a unique atmosphere.

To strengthen our Front Office team, we are looking for a Guest Experience Expert (m/f/d) to start immediately, full-time. Join our team and help create unforgettable guest experiences!

Here's how we support you in your role:

·  Job Security: Permanent employment contract
·  Comprehensive Care: Company health insurance
·  Team Spirit: Team events and a positive team vibe
·  Extras: Vacation and Christmas bonuses, anniversary and birthday gifts
·  Recognition: "Employee of the Month" and other awards with bonuses
·  Discounts: Discounts at all 8300+ Marriott Hotels worldwide, 20% off in our restaurants, bars, and on spa services
·  Exclusive Offers: Additional discounts at our own restaurants & bars and at Munich Marriott Hotels

What to expect:

·  You ensure the optimal preparation of our guests' stay, check them in, and remain their main point of contact throughout their visit.
·  In coordination with Housekeeping, you make sure rooms are ready on time.
·  If something isn’t right, you address it and escalate the issue to the appropriate department.
·  You handle all questions, messages, calls, or concerns from our international guests, including through the "Mobile Guest Services powered by Salesforce" chat.
·  You work closely with all hotel departments to provide our guests with the best possible stay.

What we’re looking for:

·  Completed vocational training or a degree in hospitality
·  Initial experience in reception is an advantage
·  Passion for hosting and enjoyment in interacting with our international guests
·  Absolute reliability and responsibility
·  Flexibility, solution-oriented mindset, and multitasking skills
·  Proficiency in MS Office; knowledge of the Opera hotel program is a plus
·  Good German and very good English skills

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.