Guest Experience Expert (Guest Services Agent)

Job description

AC Hotel by Marriott Melbourne Southbank  is looking for a  Guest Service Agent to join the team on a  Part-Time  basis!  

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

To Be Successful in This Role 

·  A passion for the industry, a want to be the best in service
·  Prior experience in a similar role
·  A genuinely warm & welcoming demeanor
·  Availability to work weekends and overnights across a 7 day roster
·  A gift for paying attention to the smallest details

About The Role 

·  Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
·  Secure payment, verifying and adjusting billing as needed
·  Provide guests with room and hotel information, directions, amenities and local interests
·  Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
·  Complete cashier and closing reports, counting the bank at the end of each shift securely
·  Accept and record wake-up calls, delivering to the right department
·  Communicate any emergency, lost item or theft to proper security staff and/or authorities
·  Keep contingency lists in case of emergency and communicate any necessary messages
·  Record, store, access, and/or analyze computerized financial information.
·  Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
·  Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
·  Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Perks, Rewards, Motivations

·  The best hotel training opportunities produced independently by  AC Hotel by Marriott Melbourne Southbank  and internationally recognized training programs by Marriott International.
·  Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
·  Discounts on food & beverage across all our hotels.
·  Recognition programs to keep you motivated.
·  Wellbeing & mindfulness programs to ensure you stay healthy.
·  Employee Assistance Program.
·  Work uniform provided
·  Weekly staff meal

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. 

Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.