Guest Experience Expert - Evening shift - Sheraton Brussels Airport Hotel

Job description

POSITION SUMMARY

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. 

The impact you’ll make

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

What you’ll do

·  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, and build trust.
·  Address guests' service needs in a professional, positive, and timely manner.
·  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
·  Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
·  Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
·  Follow up with guests to ensure their requests or problems have been met to their satisfaction.
·  Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
·  Secure payment, verifying and adjusting billing as needed
·  Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Perks you deserve

We’ll support you in and out of the workplace by offering:

·  Flexible schedule (PM Shift 15:00-23:00)
·  Team-spirited coworkers
·  Encouraging leadership
·  Support to live a life of wellbeing and happiness
·  Opportunities to serve and give back to the community
·  Discounts on hotel rooms, gift shop items, food and beverage
·  Recognition programs

What we’re looking for

·  A warm, people-oriented demeanor
·  Fluent in English and French or Dutch
·  A team-first attitude 
·  A gift for paying attention to the smallest details 

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects, without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​  begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.