Guest Experience Expert (Aris Meeha-Chinese Speaking)

Job description

POSITION SUMMARY

 
POSITION SUMMARY

Our roles go beyond delivering seamless check-ins and check-outs. At The Ritz-Carlton , we are committed to creating memorable and personalized experiences for our guests. As an Aris Meeha (Butler), you will take ownership of the guest journey, delivering intuitive, bespoke service that reflects our commitment to luxury and excellence.

The Aris Meeha takes initiative in providing a wide range of personalized services, serving as a single point of contact for assigned guests throughout their stay. You are empowered to anticipate needs, resolve requests, and curate meaningful experiences—whether assisting with in-villa arrangements, coordinating special requests, or sharing insights that enhance the guest’s stay. Every interaction is an opportunity to create a lasting impression.
CORE RESPONSIBILITIES
·  Deliver highly personalized, anticipatory service to assigned guests throughout their stay
·  Act as a cultural and linguistic liaison for Chinese-speaking guests , ensuring clear communication and comfort
·  Coordinate guest requests across departments to ensure seamless service delivery
·  Handle operational needs, guest inquiries, and special arrangements with discretion and professionalism
·  Maintain accurate records, complete reports, and follow established procedures
·  Uphold The Ritz-Carlton Gold Standards in every guest interaction SUCCESS PROFILE

Regardless of position, success at The Ritz-Carlton is built on a commitment to:

·  Creating a safe and respectful workplace
·  Adhering to company policies, procedures, and confidentiality standards
·  Protecting company assets and upholding quality standards
·  Maintaining a professional appearance, grooming, and communication style

This role requires being on your feet for extended periods and taking a hands-on approach to service, including moving, lifting, carrying, pushing, pulling, and placing items weighing up to 10 pounds without assistance. Flexibility and attention to detail are essential to delivering exceptional service consistently.
PREFERRED QUALIFICATIONS
·  Language: Fluent in Chinese (Mandarin) with business-level English proficiency
·  Experience: Previous Butler, Guest Relations, or similar guest-facing role within a luxury resort or hotel environment
·  Strong cultural awareness and a passion for delivering bespoke luxury service

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.