Guest Experience Expert

Job description

We are hiring for a Guest Experience Expert!

Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

We are hiring for a Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. 

They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

·  A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
·  Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
·  World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
·  Work alongside some amazing talent - award winning, experienced hospitality professionals
·  Discounted accommodation & food and beverage 
·  Complimentary laundry, free meals on duty
·  Access to fabulous and flexible benefits to help you in and out of work 

CONNECT YOUR PASSION WITH A REWARDING OPPORTUNITY….WHAT WE’RE LOOKING FOR:

·  Provides services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests
·  Warmly greet all guests with a smile in their voice and by name. Be proactive to anticipate guests needs and deliver brilliant service
·  Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat 
·  Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay
·  This role would be a good step for an individual who has an interest and passion in working within the Hospitality Industry, and wants to gain further knowledge and awareness of the Front Office operations. The ideal candidate would be proactive and have a proven track record in working in a guest focused environment.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.