Guest Experience Expert

Job description

Guest Experience Expert – Courtyard Aberdeen

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Courtyard Aberdeen.

Our Hotel  

Courtyard by Marriott Aberdeen Airport is a contemporary hotel just a short walk from Aberdeen International Airport, welcoming both business and leisure travellers from around the world.

What you'll do:

·  Be the face of Courtyard Aberdeen building genuine rapport with guests and creating memorable moments
·  Handle check-ins, check-outs, reservations and payments with confidence and care
·  Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

What we're looking for:

·  A naturally warm and people-first personality
·  Adaptability and a willingness to turn your hand to anything
·  A professional, calm approach, even under pressure
·  Previous hospitality experience is a plus, but your attitude matters most

£12.91 per hour | Rotating shifts including days, evenings and nights (occasionally)

Why You'll Love Working With Us

At Courtyard Aberdeen our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day.

Benefits & Wellbeing

·  Use of Hotel Gym
·  BenefitHub Access: World's largest selection of retail discounts
·  Wisdom Wellbeing: 24/7 support for you and your family

Travel & Dining Perks

·  Marriott Associate Rates and discounts for friends and family
·  20% off at Marriott F&B restaurants

This could be the start of something special. If you're ready to bring your personality and passion to a role where every day makes a difference, we'd love to hear from you.

 

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.