Guest Experience Expert

Job description

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh. 

This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting. 

What you'll do:  

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Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments 

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Handle check-ins, check-outs, reservations and payments with confidence and care 

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Assist with F&B operations, supporting breakfast service and evening operations (serving drinks). 

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Anticipate guest needs, resolve issues at first contact, and go the extra mile every time 

What we're looking for:  

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A naturally warm and people-first personality 

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Adaptability and a willingness to turn your hand to anything 

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A professional, calm approach, even under pressure 

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Previous hospitality experience is a plus, but your attitude matters most 

The details: £13.35ph | Rotating shifts including days, evenings and nights 

Why You'll Love Working With Us  

At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day. 

Benefits & Wellbeing  

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Use of the Hotel Gym 

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BenefitHub Access: World's largest selection of retail discounts 

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Wisdom Wellbeing: 24/7 support for you and your family 

Travel & Dining Perks  

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Marriott Associate Rates and discounts for friends and family 

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20% off at Marriott F&B restaurants 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.